Terms and Conditions

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CANCELLATION POLICY

DAY FLIGHTS / TOURS | Within 24 hours or less of departure: NON-REFUNDABLE
25 hours to 7 days prior to departure: 20% administration fee will be charged per booking

OVERNIGHT TOUR PACKAGES | Within 7 days or less of departure: NON-REFUNDABLE
8 days to 14 days prior to departure: 50% of booking will be retained
15 days to 30 days prior to departure: 20% of booking will be retained

EXTENDED SAFARIS | Within 60 days or less to departure: NON-REFUNDABLE
61 days or more prior to departure: 20% deposit will be retained. Cancellations must be advised in writing.

INSURANCE | We strongly recommend that all customers take out travel insurance. In the event of a tour being cancelled by us, customers will be entitled to a full refund without penalty.

PAYMENT CONDITIONS | To confirm your reservation, full payment must be made, unless you have an existing account with us. All existing accounts are strictly 14 days. Payment can be made via credit card, bank deposit or cash. AMEX cards will attract a 2% surcharge.

MINIMUM NUMBERS | A minimum of 2 passengers or the equivalent cost is required to confirm a tour booking, unless the tour is already confirmed to run. Please call our reservations team to check availability for one passenger. All overnight packages rates are Twin Share. Single Supplement prices are available.

CHILD AGE / INFANT POLICY | Infants are classified as 0-1 years and may travel free of charge on their parent’s lap with lap strap. Please note that only one infant may travel per aircraft. Children are classified as 2-12 years of age inclusive and must be accompanied by an adult on flights.

ACCESSIBILITY INFORMATION | Please advise the level of assistance required with a minimum of 48 hours prior to departure time. Staff are not permitted to lift any passengers.

CHECK IN TIME | Passengers must be at the aircraft departure point / tour departure point no later than 30 minutes prior to scheduled departure time.

COMMENTARY | All scenic flights and tours include personalised commentary by the pilot / tour guide. All tours and safety briefings are conducted in English.

SEAT WEIGHT LIMIT | The maximum seat weight limit on the Robinson R44 & R66 helicopter is 136kg. For all other helicopter types, the maximum seat limit is 150kg. Please check with our reservations which aircraft is running on the day of the tour.

PERSONAL ITEMS | All care is taken but no liability is accepted for damage to personal items. For lost property, please contact the office you departed your flight.

CAMERAS | Cameras and phones must have a lanyard / wrist strap. Tablets and iPads are not permitted to be used on board.

LUGGAGE RESTRICTIONS | We prefer soft luggage only and a maximum of 8kg per person.

SEASONALITY | Opening and closing dates of our remote bases during the dry season may vary. Please contact our Kununurra office for more information (08) 9168 1101.

VALIDITY OF RATES | Prices quoted are valid until 31st March 2026 and are subject to change. All prices are in Australian dollars ($AUD). Tours paid for in full are protected from price increases. In the event of HeliSpirit introducing a special offer or rates that are discounted against the standard rate, retrospective refunds will not be permitted. Prices are subject to change without notice.

HOTEL TRANSFERS | Complimentary pick up/drop offs are available for all flights which depart Kununurra only. Pick up will be 45 minutes prior to flight departure and available from all Hotel, Motels and Caravan Parks within Kununurra Township. Please advise at the time of booking if you require a pickup or call the HeliSpirit office directly on (08) 9168 1110, no later than 3pm the day prior to departure.

GOVERNMENT CHARGES | Our prices are fully inclusive of all government, environmental and airport levies.

ITINERARIES | Whilst it is our intention to deliver the itinerary of your choice, unforeseen circumstances such as the nature of the terrain, unseasonable weather, national park area closures and so on, travelling conditions may be affected and therefore, make it necessary to alter touring with little or no notice.

FUEL SURCHARGE | In the event of significant upward movement in the cost of aviation fuel, we reserve the right to introduce a fuel surcharge. This shall be advised in writing no less than two weeks prior to its implementation and will also be communicated at the time of booking.

CUSTOMER INFORMATION AND PRIVACY | We require customer information, including full passenger name, passenger weight, contact number, and email address to confirm a reservation. We require passengers’ telephone numbers to allow us to contact you in the event of occurrences including, but not limited to, adverse weather conditions, the rare occasion that a tour time may be rescheduled, or in the event that personal property has been left behind after a tour. Passenger information will be retained by us in accordance with our Privacy Policy 

GIFT VOUCHERS

Your gift voucher is subject to the following conditions:

  • The Tour can only be taken if there are already people booked on to the same tour
  • The booking must be made directly through HeliSpirit
  • Flight departure is subject to availability and appropriate weather conditions
  • It is not redeemable if expired
  • It is not redeemable for cash
  • It is not transferrable
  • If a tour is priced at more than the voucher value, then further payment will be required before the flight is taken
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